Refund & Cancellation Policy

Last Updated: June 2026

This Refund & Cancellation Policy governs all purchases made through Zentrava Solutions Pvt Ltd ("Zentrava", "we", "us") including procurement diagnostic tool access, advisory reports, advisory services, and subscription products.

By completing a purchase on our platform, you agree to the terms set out in this policy.

1. PROCUREMENT DIAGNOSTIC TOOL ACCESS

1.1 Nature of product

Digital tool access is delivered instantly upon successful payment. Once access is unlocked in your browser, the product has been delivered in full.

1.2 Refund eligibility

Because digital access is delivered immediately and irrevocably upon payment, we generally do not offer refunds for procurement diagnostic tool purchases.

However, we will consider a refund request if:

  • You were charged but did not receive access due to a verified technical failure on our end; or
  • You were charged more than once for the same product due to a payment processing error.

1.3 How to request a refund

Write to contact@zentrava.co within 7 days of your purchase date, with the subject line "Refund Request" and include:

  • Your name and company
  • The email address used at checkout
  • Your Razorpay payment reference number
  • A brief description of the issue

We will respond within 3 business days. Approved refunds will be processed to your original payment method within 7-10 business days.

1.4 Non-refundable situations

We do not offer refunds if:

  • You changed your mind after purchase
  • You did not use the tool after unlocking access
  • A third party used your device or credentials to make the purchase without your authorisation
  • The tool functioned correctly but did not meet your expectations for reasons other than technical failure

2. DIAGNOSTIC REPORTS & ADVISORY ENGAGEMENTS

2.1 Paid diagnostic reports and advisory engagements are custom deliverables scoped and agreed in advance. Cancellation and refund terms for these engagements are set out in the individual service agreement or statement of work.

2.2 If no written agreement has been signed, and work has not yet commenced, a full refund will be provided upon written cancellation request to contact@zentrava.co.

2.3 If work has commenced, refunds will be prorated based on the proportion of work completed at the time of cancellation, at Zentrava's reasonable assessment.

3. SUBSCRIPTIONS (if applicable)

3.1 Subscription products may be cancelled at any time. Access continues until the end of the current billing period.

3.2 We do not offer refunds for partial subscription periods already paid for, unless required by applicable law.

4. FREE TOOLS & CALCULATORS

Complimentary diagnostic tools offered by Zentrava are provided at no charge. No payment is required and no refund policy applies to complimentary tools.

5. PAYMENT DISPUTES

If you believe an unauthorised charge has been made to your account, please contact us at contact@zentrava.co before initiating a chargeback with your bank or card issuer. We will make every effort to resolve the issue directly and promptly.

6. GOVERNING LAW

This policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana, India.

7. CONTACT

Zentrava Solutions Pvt Ltd
Gurugram, Haryana, India
Email: contact@zentrava.co
Website: www.zentrava.co